Refund policy
As the purchaser of items from Gardenia Boutique NYC, the purchaser agrees that:
- All sales are final.
- As flowers and plants are a perishable item, returns are only accepted under the following circumstances:
- All issues must be indicated to us within 24 hours of delivery or pick-up — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- As items are perishable, we do not issue refunds; however, if the issue cannot be resolved, an in-store credit may be available
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
- All issues must be indicated to us within 24 hours of delivery or pick-up — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- As flowers are perishable, you must water them on the day of delivery. It is the recipient’s responsibility to re-cut and water the arrangement.
- As all flowers are not always in season, or not in stock, Gardenia Boutique NYC reserves the right to substitute blooms with a similar “look” and color. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
- If no name is specified for the message, the name of the sender on the card will be written
- Delivery times are generalized as Same-day delivery. If you require a timed delivery, please call and speak with our designers to make those arrangements.
- It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the day of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home.
To start a return, please contact us at 1 (646) 285-8866 or gardeniaboutiquenyc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
You can always contact us for any return questions at 1 (646) 285-8866 or gardeniaboutiquenyc@gmail.com.